Privacy Policy

Data We Collect

Depending on how you use JLens, we may collect the following information:

• Photos and images you choose to capture with your device camera or upload from your photo library. These images may contain jewelry, objects, locations, documents, faces, certificates, hallmarks, receipts, or other personal visual information.
• Questions, prompts, follow-up messages, analysis requests, topic requests, and other text you submit in the app.
• AI-generated responses, jewelry analysis results, saved results, and conversation or history records created from your app activity.
• Account or contact information, such as your email address, when you provide it for account setup, support, or communication.
• App usage, diagnostics, analytics, subscription status, purchase entitlement, device, and app metadata where collected to operate, secure, and improve JLens.
• Website cookies and similar technologies that help us remember preferences, improve browsing, and understand website traffic.

How We Collect Data

• Directly from you when you capture or upload photos, type questions, send follow-up messages, select analysis topics, create an account, contact support, or manage app settings.
• Automatically from your use of JLens, including app usage, diagnostics, analytics, subscription status, purchase entitlement, security logs, and device or app metadata.
• From generated app activity, such as AI results, saved scans, history records, and conversation messages created when you use JLens features.

How We Use Data

We use the information we collect to:

• Identify jewelry and provide AI-powered answers based on content you submit.
• Generate jewelry analysis, estimated value ranges, hallmark and certificate observations, care guidance, topic responses, summaries, and follow-up replies that you request.
• Save results, history, and conversations when needed for app features.
• Maintain accounts, subscriptions, purchase entitlements, app settings, customer support, and user communications.
• Operate, secure, troubleshoot, and improve JLens, including reliability, diagnostics, analytics, abuse prevention, and legal compliance.
• Improve website and app performance, functionality, and user experience where analytics or diagnostics are collected.

We do not sell your personal information. We do not use your photos, questions, or AI results for third-party advertising.

AI Processing and Google Gemini AI

JLens uses Google Gemini AI, operated by Google LLC, to identify jewelry, analyze photos, estimate value ranges, and answer questions. Before JLens sends your photos or questions to Google Gemini AI, the app asks for your in-app permission through the AI Processing Consent prompt.

When you choose AI processing, JLens may securely send the following data to Google Gemini AI:

• Photos and images you select, capture, or upload.
• Questions, prompts, follow-up messages, analysis requests, and topic requests you submit.
• Request context needed to generate the result, such as language preference, selected analysis mode, display currency, and similar app settings for that request.

This data is shared with Google Gemini AI only to generate the jewelry identification, answer, analysis, topic response, or follow-up response you request. Google may process this data under Google's Gemini API terms for service operation, safety, security, abuse prevention, and legal compliance.

Third Parties We Share Data With

We share data only as needed to provide, operate, secure, and improve JLens. The third parties that may receive user data include:

• Google LLC / Google Gemini AI: receives the photos, images, questions, prompts, follow-up messages, analysis requests, topic requests, and request context described above to generate AI results.
• Google Analytics and Firebase services: receive usage, performance, authentication, database, storage, server, diagnostics, and crash data needed to operate and improve the app and website.
• Cloud hosting, authentication, database, storage, and server providers: process data needed to run JLens features, store user history, secure accounts, and deliver app functionality.
• App store, subscription, and payment providers: process purchase, subscription, and entitlement data needed to manage access to paid features.
• Diagnostics, crash reporting, security, and support providers: process technical and support data needed to troubleshoot, prevent abuse, secure the service, and respond to user requests.

We require third-party providers that receive user data to protect that data with the same or equal level of protection described in this privacy policy and required by applicable App Store privacy requirements. These providers may also process data under their own privacy policies and data processing terms.

AI Consent and Revocation

JLens asks for your permission before sending photos, images, questions, prompts, or follow-up messages to Google Gemini AI. You can choose:

• Agree & Continue: JLens saves your AI Processing Consent on your device and sends the selected request for AI processing.
• Not now: JLens does not send that request to Google Gemini AI, and you will be asked again before a future AI processing request.

You can revoke AI Processing Consent in the app at Settings > Legal > AI Processing Consent. After revocation, JLens will ask again before sending your photos, images, questions, prompts, or follow-up messages to Google Gemini AI. Revoking consent does not automatically delete AI results, saved scans, history, or conversation records that were already created. You can delete saved content where the app provides deletion controls or request deletion as described below.

Data Retention and Deletion

We keep personal information only as long as needed to provide JLens features, maintain your account, comply with legal obligations, resolve disputes, enforce our terms, prevent abuse, and maintain security.

• Photos, images, questions, prompts, follow-up messages, AI results, saved history, and account-related data may be retained while needed to provide history, conversation, support, account, or subscription features.
• You can delete saved content in the app where deletion controls are available.
• You can request deletion of your account or personal data by emailing [email protected]. We will process deletion requests promptly.
• Some information may remain temporarily in backups, logs, security records, or legal/compliance records where needed for legitimate business, security, or legal reasons.

Your Rights and Choices

We are committed to giving you control over your information. Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information. You can manage your data in these ways:

• Edit Your Information: You can update available account details directly within JLens.
• Revoke AI Processing Consent: You can revoke consent in Settings > Legal > AI Processing Consent.
• Delete Saved Content: You can delete saved content where the app provides deletion controls.
• Delete Your Account or Request Data Deletion: You can request account or personal data deletion by emailing [email protected].
• Opt Out of Targeted Ads: If targeted ads are shown, you can adjust your device settings, reset your advertising ID, or change ad personalization preferences.

If you need assistance with any of these options, please contact us using the details provided below.

Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security. We encourage users to take precautions to protect their accounts, such as using strong passwords and keeping login credentials confidential.

Children's Privacy

Our services are intended for general audiences and are not directed toward children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with data may contact us to request its removal.

Changes to This Policy

We may update this privacy policy to reflect changes in our services, legal requirements, or industry standards. Updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your data.