Support

Need help with Urge Zero? This page includes support contact details, common questions, and troubleshooting guidance so you can resolve issues quickly.

Get Help

If you have questions about features, account behavior, or app performance, contact us and include as much detail as possible so we can assist faster.

Contact Us

Email Support

For all support inquiries, please email us at:

[email protected]

We typically respond within 24 to 48 business hours.

Common Questions

How do I handle a strong urge right now?

Open Urge Zero and start an emergency or recovery flow from the home screen. Follow the guided steps until the urge intensity drops, then log the event in your history.

How do I track streaks and relapse history?

Your streak, urge battles, and relapse records are available in the progress/history area of the app. You can review patterns over time and monitor consistency.

Can I block triggering apps or websites?

Yes. Urge Zero supports blocker and protection features (depending on your platform and permissions). Enable them in settings and grant the required system access.

What should I do if I relapsed?

Log the relapse, review the trigger, and restart your recovery plan immediately. A reset is part of the process, and consistent follow-up actions matter more than one setback.

How do I manage subscription or billing issues?

Subscriptions are managed through the store where you installed the app (Google Play or Apple App Store). If you need help with billing details, contact store support first, then email us if you need product-specific help.

Can I request a new recovery feature?

Yes. We welcome product suggestions. Send your idea to [email protected] with your use case so we can evaluate it for future updates.

Report Issues

If you experience technical problems, include the following details in your email:

Your device model and operating system version.
App version number.
A clear description of the issue.
Steps to reproduce the problem.
Screenshots or screen recordings, if available.

Feature Requests